Shipping & Returns

Shipping

• Complimentary shipping on every order to a US address, no minimum.
• Orders ship within 1–2 business days and arrive 3–5 business days after that. You'll get a tracking number by email the day it ships.
• We currently ship to addresses in the United States only.
• Pre-order pieces ship as soon as the next run lands. We email you the date, and you can cancel for a full refund any time before it ships.
• Tracking says delivered but you don't have it? Email us within 14 days of the delivery date and we'll work it out with the carrier.

Returns

• 30-day returns on unworn pieces in their original packaging, counted from the day it's delivered.
• Return shipping is on us. Email support@deathchains.com with your order number and we'll send a prepaid label.
• Refunds go back to your original payment method within 5 business days of the return reaching us. Your bank may take a few more days to show it.
• Wrong length? Exchanges follow the same steps and cost nothing.
• Keep the free cap. If a return takes your order under $200, it's still yours.
• Discount codes used on a returned order aren't reissued.

Damaged or not right

If a piece arrives damaged or has a defect, email us within 30 days of delivery with your order number and a photo. We'll replace it or refund you in full, and we cover the shipping both ways.

Questions

Look up any order on the order status page, or email support@deathchains.com (Monday – Friday · 10am – 6pm PT).